Please read the General Terms and Conditions carefully!


General Terms and Conditions

Orders may only be placed on the Studio-ePosh.com website by individual consumers and corporations purchasing goods other than for resale. Any resale or distribution of Studio-ePosh products purchased on Studio-ePosh.com website is strictly prohibited. Companies who want to start presenting and selling Studio-ePosh designs, please contact us by sending an email to contact@studio-eposh.com.

Studio-ePosh may update these Terms and Conditions of Sale at anytime.

For each order on Studio-ePosh.com website, your acceptance of the current Terms and Conditions of Sale in force at the date of the order will be requested.


Terms of ordering

The Studio-ePosh.com website may be used to order a selection of Studio-ePosh products from Studio-ePosh directly online.

For each product selected on the Studio-ePosh.com website, a summary page will be displayed automatically featuring one or more photographs of the item, size, references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation and after receiving your payment, your order will be submitted for processing. While every effort is taken to try to ensure that the coloring, design and style of the Studio-ePosh products in the photographs displayed on the Studio-ePosh.com website are representative of the original products, variations may occur due to the technical restrictions of color reproduction on your computer equipment. Accordingly, Studio-ePosh shall not be liable for any error or inaccuracy in the photographs or graphical representations of Studio-ePosh products displayed on the Studio-ePosh.com website. If you have any questions about the products, you may of course contact us by sending an email to contact@studio-eposh.com. Because of the manual dyeing of the 3D printed designs differences in color tones may occur.

Studio-ePosh, reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Studio-ePosh has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent or criminal activity or for any other cause which Studio-ePosh deems legitimate.

For any unusual orders, please contact Studio-ePosh by sending an email to contact@studio-eposh.com.


Availability

Products and prices are valid as seen on the Studio-ePosh.com website, subject to availability. Information about the availability of the products will be given at the time of the ordering.

Exceptionally, amendments may be made, especially in cases of simultaneous orders of the same product by several customers. If a product is unavailable after ordering, you will be informed by email as soon as possible. You will then be able to order an alternative from the Studio-ePosh.com website or cancel your order. If you choose to cancel your order, you will be refunded immediately.

Studio-ePosh shall not be liable for a lack of stock or the unavailability of products.

Studio-ePosh reserves the right to change at any time and without any previous notice the items proposed on the Studio-ePosh.com website.


Order Confirmation

At the end of the ordering procedure, you are invited to click on the Pay push button, which will confirm your order. On confirmation, your order is transmitted to Studio-ePosh for processing. Your order cannot then be amended or cancelled except in accordance with the Terms and Conditions of Sale or in provisions provided for within Dutch law. Confirming your order means your acceptance of the whole Terms and Conditions of Sale.

Any data recorded by the Studio-ePosh.com website will establish proof of transactions operated between Studio-ePosh and its customers. In the event of a dispute between Studio-ePosh and one of its customers about a transaction made on the Studio-ePosh.com website, the data registered by Studio-ePosh will be considered as irrefutable proof of the content transaction.


Price Payment

The prices of Studio-ePosh products are in Euros, inclusive of taxes. The final amount of your order includes the delivery fee.

Studio-ePosh reserves the rights to amend at anytime and without any previous notice the prices of the products on the Studio-ePosh.com website. The invoicing of the products is based on a price list posted on the Studio-ePosh.com website at the time of the confirmation of your order, subject to the availability of the products ordered at this time.

Any order placed on the Studio-ePosh.com website has to be paid for immediately after confirmation of your order. We only accept payment with direct transfer via Paypal/your bank/Stripe.

Any order is payable in Euros. Your order will be dispatched once your payment will have been received at IBAN NL24 INGB 0002 6145 14, Ms P.C. van Gorsel, Eindhoven. BIC INGBNL2A.

If any of the ordered items are unavailable (see "Availability"), only the price and the delivery cost of the available products will be debited.

Despite our best efforts, some items on our website may be mispriced. And because of fluctuations of the silver and gold price, the prices of the designs made of silver or gold shown in the webshop can differ from the cost-price in the period you order. If that is the case we will do our best to notify you before shipment of the items(s), so you can decide whether you want to cancel your order or not.


Ownership and Title Retention

The ordered products remain the property of Studio-ePosh as legal and equitable owner and no property in or title to the ordered products shall pass to the customer until full payment for the products has been received by Studio-ePosh. In case of a payment problem, you undertake to return the received products to Studio-ePosh upon its request.

You assume the risks (in particular the loss, theft or damage) relating to the delivered products from the date of the delivery.


Delivery Zone

Studio-ePosh will not process any order for which a post office box is provided.

Goods will be shipped by PostNL, to the delivery address(es) specified during ordering. As soon as we have send your order you will receive an e-mail from us so that you know the package is on its way to your delivery address.


Shipping costs

When you have selected and placed the desired items in your cart, please select the country of destination. The costs for shipping will appear automatically in your order. You pay only shipping costs for the first item per order. The next items in the same order are free of delivery costs.


Packaging of the order

Most of the Studio-ePosh designs will be delivered with a fitting stylish packaging, supplied with a unique numbered card with product information and a short story about the design, as well as an authenticity card. Everything is packed and send in bubble envelope or special box to ensure that your purchase is adequately protected during transport.


Customs and Import charges

Orders that are being shipped outside of the European Union will be taxed by customs for import duties once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot tell you what the extra costs would be, as customs and import duties vary widely from country to country. However, these fees do not go to Studio-ePosh, but directly to your government. For an indication of the customs & import charges in your country you can check out www.dutycalculator.com. We advise you to calculate these costs before placing an order so you will not be surprised by any charges you were not expecting.


Time required for delivery

During the ordering procedure, we will inform you of the time required for delivery for the goods purchased. In case of unavailability of items, in consideration it will be decided to deliver the whole order on a later date, or to divide your order into several shipments.

However, Studio-ePosh reserves the right to divide your order into several shipments. You will only be charged for the delivery cost of a single shipment and in accordance with the information appearing in your order summary.


Delivery problems

A failure to deliver or late delivery of the goods exceeding eight (8) business days should be reported to our customer service team as soon as possible. In order for your claim to be accepted, please notify our customer service team of the delay within a maximum of thirty (30) calendar days from the date of confirmation of your order.

Studio-ePosh is not responsible for delay or loss by PostNL.

You should check that your shipment is correct on delivery. If there are any discrepancies or problems with your order when the products are delivered to you, you should note the nature of the discrepancy or problem (e.g., open package, damaged goods, etc.) on the delivery note, and sign it. Then you should contact our customer service team by email or by phone.

If the goods do not conform to your order or you are not satisfied with them, you may return them for an exchange or request a refund according to the terms and conditions contained in the section entitled "Returns - Exchanges - Refunds”


Returns - Exchanges - Refunds

Purchases via website Studio-ePosh.com

You are entitled to return any product ordered via the Studio-ePosh.com website within the fourteen (14) calendar days following the date of delivery, subject to the following terms and conditions:

Items must be returned new, unused in their original condition and with all Studio-ePosh tags still attached. Please ensure all products are returned in their original packaging. complete with any related accessories to the following address: Studio-ePosh.com, Thomaslaan 18, 5631 GL Eindhoven, The Netherlands. You must enclose the original receipt with your returns, or a copy if you are returning part of your order. Returns that are damaged or soiled will not be accepted. Whenever this happens the customer will not receive a refund and our customer service team will send back the package that was declined. 

If the product you received has a technical problem please contact our customer service team immediately.

It is your responsibility to obtain proof that the goods have been returned, and to return the goods by registered post or by such other means or carrier of your choice, which gives proof of posting and delivery. The cost of returning the goods shall be borne by you.

However, a product ordered on the Studio-ePosh.com website, which has been the subject of a personalized marking at your request, can not be returned for exchange or reimbursement.

For items received as a gift obtained from the Studio-ePosh.com website, you are only entitled to a merchandise exchange.

You may exchange the gift item for a different item in the same product category or for one or several different items that together are equal in value to the full value of the original item you received as a gift.

You must fill in a letter and send this included with your order specifying whether you wish to exchange the goods returned or whether you require a refund.

Shipping costs will not be refunded for the first exchange, for the second shipping there will be no charges for shipping costs. Each order/ reference number is allowed to exchange only once.

If you ask for a refund, you are entitled to return any ordered product on the Studio-ePosh.com website within fourteen (14) calendar days from the delivery date. The products have to be returned in accordance with the previous paragraphs and Studio-ePosh will use commercially reasonable efforts to ensure that any refund will be made within fourteen (14) business days following the receipt of the goods returned by crediting your bank. Once we received your return in good order we will refund the amount of purchase as soon as possible. It may take up to a few days before the money will appear back into your bank account. Please note that all extra costs made to return your goods are your own responsibility and will not be refunded. Under no circumstances will it be possible to grant you an electronic credit usable on the Studio-ePosh.com website, nor will the website issue a credit.

We do not issue refunds, even in part, if the item you wish to return was received by you as a gift.

Studio-ePosh has sole discretion in determining whether the products are in original condition when returned to Studio-ePosh.

Studio-ePosh will not be responsible or liable if any item you wish to return to the Studio-ePosh is lost, misdirected or delivered late insofar as you have to bear the risks of the shipping you have chosen.


Limitation of Liability

Studio-ePosh shall not be liable for any indirect, incidental special or consequential damages, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the Studio-ePosh.com website.


Law - Disputes

These General Terms and Conditions of Sale shall be governed by and construed in accordance with the law of The Netherlands. Any applicability of the United Nations Convention on Contracts for the International Sale of Goods is hereby excluded. The language of these Terms and Conditions is English. In the event of a dispute, the Dutch courts shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such court. Studio-ePosh shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder.


General Terms and Conditions of use of the Studio-ePosh.com website

The Studio-ePosh.com website is operated by Studio-ePosh.

Studio-ePosh may update, interrupt or stop these Terms and Conditions of Use and the Privacy Policy at anytime.


Security and Personal Data

The Studio-ePosh.com Privacy Policy governs the use of any personal information that you agree to provide to Studio-ePosh on this website. Your personal information will only be used to complete the order. Studio-ePosh will ask you to use your address to keep you updated with news about Studio-ePosh.

The Studio-ePosh.com website is not intended for use by minors under the age of 16.


Intellectual Property

All material on the Studio-ePosh.com website (drawings, designs, illustrations, photographs, written text, logos, etc.) are the exclusive property of Studio-ePosh and protected by Dutch and International Copyright Law. You may not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the Studio-ePosh.com website.

All Studio-ePosh related marks and logos, whether or not registered, displayed on the Studio-ePosh.com website, as well as the domain name ‘Studio-ePosh.com’ are and will remain the exclusive property of Studio-ePosh. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of Studio-ePosh is prohibited.

You may not remove any copyright, trademark or other proprietary notice contained on the Studio-ePosh.com website or any content contained therein. You may make a single copy of web pages published on the Studio-ePosh.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.


Limitation of Liability

Studio-ePosh shall not be liable to you or any third party for any indirect, incidental special or consequential damages, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the Studio-ePosh.com website, even if Studio-ePosh has been advised of the possibility of such damages.


Disclaimer

Studio-ePosh does not guarantee or represent that:

- the Studio-ePosh.com website is free from viruses, worms, trojan horses or other destructive material;

- the information contained on the Studio-ePosh.com website is accurate, complete or up to date

The Studio-ePosh.com website may contain technical inaccuracies or other defects and Studio-ePosh does not guarantee that any such defects will be corrected. The Studio-ePosh.com website and its contents are provided on an ‘as is’ and ‘as available’ basis.

Studio-ePosh expressly disclaim all warranties of any kind, whether express or implied, including without limitation, the implied warranties of compliance appropriation of Studio-ePosh.com website or of its contents intended to an usual use or a specific use, of its quality or lack of infringement to ordinary statement from them.


Governing Law and Jurisdiction

These Terms and Conditions of Use shall be governed by and construed in accordance with Dutch law. The language of these Terms and Conditions of Use is English. In the event of a dispute, the Dutch courts shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such court. Studio-ePosh shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder.